Where can I learn more about your voluntary recall for Nutrisca Chicken and Chickpea Recipe 4lb Dry Dog Food?
Please visit http://www.dogswell.com/nutrisca-recall. If you would like to speak with someone live, you can call us at 1-888-559-8833 or email us at firstname.lastname@example.org. If we are unable to get to your call or it is after hours, please leave us a message and we will get back to you as quickly as possible.
What does Dogswell do to make sure its products are safe?
Our manufacturing facilities are highly regarded and are held to strict quality assurance standards.
Dogswell has a rigorous testing program for both raw materials and final products in order to ensure the safety and quality of our food and treats.
Third party auditors ensure that all food safety controls and procedures are followed. Our manufacturing facilities are designed to prevent cross-contamination and all of our products are manufactured under strict sanitary conditions. We closely monitor these facilities, and also regularly visit them to ensure the quality and safety of our products. Our co-packing plants operate under HACCP (Hazard Analysis and Critical Control Points), a system for managing food safety. Also, U.S.-based Third Party Food Safety Auditors make announced and unannounced visits to the audit all food safety and quality systems in which our facilities have always received high scores.
Do you test your products?
Every batch of Dogswell product is tested for Melamine, Salmonella, bacteria and other contaminants. All of our ingredients are carefully chosen and we conduct regular testing in U.S. facilities using AOAC-approved methodology. Quality assurance is critically important and has been part of our standard operating procedure, and an integral part of our company, since day one.
Where are your products made?
Most Dogswell products, including all of our dog food products, are manufactured in the US. Some of our treats are manufactured in China, where we hold these facilities to the same stringent quality standards we maintain at our US facilities. Dogswell sources its ingredients based upon where we find top quality ingredients and a high quality supplier whose facilities and practices meet our safety testing standards. The Country of Origin is clearly stated on every package.
What does the O2 absorber packet in your treat bags do? What should I do if my pet eats it?
It helps to keep the moisture and oxygen out, which helps keep the product from spoiling. It contains iron, active carbon, salt and water. We have not had any issues in the past with dogs getting sick from accidentally swallowing this packet, but please do monitor your dog for the next 48 hours. If you notice anything different, we advise you consult with a veterinarian.
Some retailers have gotten out of consumables made in China. Will Dogswell be doing the same?
We stand behind the quality of our products regardless of where they are manufactured. Our China-made Jerky treats have been enjoyed by millions of dogs for the past 10 years without issue. For the last several years, consumers have been shifting their preferences towards products made in the U.S., leading Dogswell to shift its manufacturing to the U.S. Every new product that Dogswell has launched in the last several years has been manufactured in the U.S.
If retailers are discontinuing China-made Jerky, they must be unsafe, right?
No. We fully respect retailer decisions to only carry treats made in the USA and we appreciate their partnering with us in making a variety of Dogswell products that are made in the USA available to their customers. As consumer preferences have shifted away from China-made products, Dogswell has focused on manufacturing more treats in the USA, including Chicken Jerky treats. We stand behind the quality of products regardless of where they are manufactured. Dogswell’s Jerky treats have been enjoyed by millions of dogs for the past 10 years without issue. However, changing consumer and retailer preferences demand that we move our manufacturing to the U.S. to ensure that we remain able to make our products available to our customers.
What is Dogswell's mission?
Everything we do is in the pursuit of making dogs as happy as they make us. That means making delicious food and treats that they love today, with pro-active health benefits that will keep them running, jumping, digging, fetching and wagging their tails for many years to come.
What if my pet doesn't like Dogswell food or treats? Do you offer a satisfaction guarantee?
If you are unsatisfied for any reason with your Dogswell product, you can return it to the retailer you purchased it from for a full refund contingent on the store return policy. If the retailer will not accept the return, you can contact us by emailing email@example.com or calling us at (888) 559-8833.
Do you offer samples of your products?
We do offer samples from time to time. To request a sample, please email firstname.lastname@example.org with your shipping address or give us a call us at (888) 559-8833.
Do you offer coupons?
We do offer coupons from time to time. To request a coupon, please email email@example.com with your shipping address or give us a call us at (888) 559-8833.
Where should retailers send redeemed coupons to?
You can send all redeemed coupons to our clearing house:
CMS Dept. # (Dept. # as found on coupon)
1 Fawcett Drive
Del Rio, TX 78840
What is the Frequent Diner Program?
Valid at participating local pet food stores nationwide, if you buy 10 bags/cases of any Dogswell or Catswell brand dry/canned food, the 11th one is free. Restrictions apply, contact your local retailer for details.
Nutrition & Ingredients
Which of your products are grain-free?
All of our products are grain-free except for Happy Hips and Vitality dry food for dogs, which contain nutritious whole grains and oats.
What is chicken meal?
Chicken meal is a concentrated, highly-digestible protein source left over when chicken is cooked, and all of the fat and water are released. All chicken meal contains some bone. Our chicken meal does not include organs, feathers, heads, feet, or entrails.
What are Glucosamine and Chondroitin?
Glucosamine and Chondroitin are found in our Happy Hips and Senior life stage products to help maintain hip and joint health. Glucosamine is natural compound found in healthy cartilage. It's necessary for the maintenance of connective tissues. Chondroitin is a molecule that's found in cartilage and bone and helps with joint mobility . The Glucosamine and Chondroitin used in Dogswell products are sourced from shellfish.
Are your products Organic?
While all of our products don’t meet the definition of Organic, we always strive to source the highest quality ingredients and produce them in a wholesome way.
Are your products natural?
Our products are natural with added vitamins and minerals. Natural is defined as a feed or ingredient derived solely from plant, animal or mined sources, either in its unprocessed state or having been subjected to physical processing, heat processing, rendering, purification extraction, hydrolysis, enzymolysis or fermentation, but not having been produced by or subject to a chemically synthetic process and not containing any additives or processing aids that are chemically synthetic except in amounts as might occur unavoidably in good manufacturing practices.
What does "raw freeze dried" mean?
Raw pet food and treats comes in two forms: frozen or freeze dried. When a raw product is freeze dried, all of the moisture is removed using pressure instead of a thermal process. In doing so, the product is never cooked and all of the water is removed, making it shelf stable. We take special care to process our raw products in a safe way, using High Pressure Pasteurization (HPP) to eliminate harmful bacteria. The result is safe, convenient food and treats with the inherent nutrients of each raw ingredient.
Has the kibble size in your dry food changed recently?
There is a change in-progress to the size and shape of the kibble in our Nutrisca, Happy Hips and Vitality dry food to be a more consistent size, appropriate for all breeds and life stages. You will notice that the new sized kibble is relatively smaller as we feel it is important to have kibble that is suitable for dogs of all sizes. Whether your dog is 3 or 200 lbs, they will be able to enjoy the new rounder, smaller kibble.
How do I transition my pet to your food?
When switching to a new dry or canned food, there is sometimes an assimilation period where a dog may experience a change in stool quality for a small period of time until he/she adjusts.
Here is a 15-day transitioning plan:
First 5 Days: 75% current food mixed with 25% new DOGSWELL food
Next 5 Days: 50% current food mixed with 50% new DOGSWELL food
Last 5 Days: 75% new DOGSWELL food mixed with 25% current food
Day 16: 100% new DOGSWELL food
How long do your treats stay fresh after opening?
Our resealable bags are designed to lock in freshness and keep air out. To retain freshness and prolong shelf life, try removing all of the air inside the bag, tightly seal it and put it in the refrigerator.
How long does your canned food stay fresh after opening?
Our canned foods can be refrigerated for at least a week after opening.
Can I refrigerate your treats?
Yes, if you wish to do so you can refrigerate our treats. The only treats that require refrigeration after opening are the Artisan Meats Sliders and Deli Slices.
How should I store your food and treats?
Temperatures below 85°F and above 40°F are best to store our food and treats. It is best not to store pet food products in warm to hot conditions as this will increase the chances of rancidity and vitamin break-down. It is also not good to allow products to ‘freeze’ in cold conditions as this may change the textures of canned products.
How do I interpret the feeding guidelines on your packaging?
Food: Please use our feeding guidelines as a recommendation but consult your veterinarian with questions as activity levels and weight can vary from dog to dog.
Treats: Our treats are intended for intermittent or supplemental feeding only. They should not be used as a replacement for a complete and balanced diet, please treat responsibly. You should always observe your pets while they consume treats and provide them with plenty of water.
Is it safe to feed Happy Hips products to a puppy?
We recommend Happy Hips for adult dogs (dogs over 2 years old). Dogs should be finished growing before receiving Glucosamine and Chondroitin on a regular basis. If you have any questions please consult your veterinarian.
Are your products available to purchase online?
Yes, you can visit our list of online retailers to find out where to purchase our products online.
I live outside of the U.S., where can I buy your products?
Where can I buy Dogswell products?
You can visit our store locator to find a store near you that carries Dogswell.
I'm looking for a specific Dogswell product, how can I find a store who carries it?
You can search by product line on our store locator. However, we recommend calling ahead as inventory may vary.
How can I become a Dogswell retailer?
If you're interested in selling Dogswell, you can fill out this form and a team member will respond to you shortly.
Can I buy products directly from Dogswell?
We don't have products available for direct sale. You can visit our store locator to find a retailer near you that carries Dogswell products.