Quality Assurance

What does Dogswell do to make sure its products are safe?

  1. Our manufacturing facilities are highly regarded and are held to strict quality assurance standards.
  2. Dogswell has a rigorous testing program for both raw materials and final products in order to ensure the safety and quality of our food and treats.
  3. Third party auditors ensure that all food safety controls and procedures are followed. Our manufacturing facilities are designed to prevent cross-contamination and all of our products are manufactured under strict sanitary conditions. We closely monitor these facilities, and also regularly visit them to ensure the quality and safety of our products. Our co-packing plants operate under HACCP (Hazard Analysis and Critical Control Points), a system for managing food safety. Also, U.S.-based Third Party Food Safety Auditors make announced and unannounced visits to audit all food safety and quality systems in which our facilities have always received high scores.

Where are your products made?

All Dogswell products are manufactured in the US, with exception of Nutrisca Cat wet food items. Nutrisca Cat wet food items are manufactured in Thailand. We hold these facilities to the same stringent quality standards we maintain at our US facilities. Dogswell sources its ingredients based upon where we find top quality ingredients and a high quality supplier whose facilities and practices meet our safety testing standards.

What does the O2 absorber packet in your treat bags do? What should I do if my pet eats it?

It helps to keep the moisture and oxygen out, which helps keep the product from spoiling. It contains iron, active carbon, salt and water. We have not had any issues in the past with dogs getting sick from accidentally swallowing this packet, but please do monitor your dog for the next 48 hours. If you notice anything different, we advise you consult with a veterinarian.

General

What if my pet doesn't like Dogswell food or treats? Do you offer a satisfaction guarantee?

If you are unsatisfied for any reason with your Dogswell product, you can return it to the retailer you purchased it from for a full refund contingent on the store return policy.

Do you offer samples of your products?

We do offer samples from time to time. To request a sample, please email info@dogswell.com with your shipping address or give us a call us at (888) 559-8833.

Where can I learn more about Dogswell's Jerky treats?

To learn more about our 100% USA-made and sourced Jerky treats, click here

Nutrition & Ingredients

Which of your products are grain-free?

All of our products are grain-free except for Happy Hips and Vitality dry food for dogs, which contain nutritious whole grains and oats.

What is chicken meal?

Chicken meal is a concentrated, highly-digestible protein source left over when chicken is cooked, and all of the fat and water are released. All chicken meal contains some bone. Our chicken meal does not include organs, feathers, heads, feet, or entrails.

What are Glucosamine and Chondroitin?

Glucosamine and Chondroitin are found in our Happy Hips products to help maintain hip and joint health. Glucosamine is natural compound found in healthy cartilage. It's necessary for the maintenance of connective tissues. Chondroitin is a molecule that's found in cartilage and bone and helps with joint mobility. The Glucosamine and Chondroitin used in Dogswell products are sourced from shellfish.

Are your products Organic?

While all of our products don’t meet the definition of Organic, we always strive to source the highest quality ingredients and produce them in a wholesome way.

Are your products natural?

Our products are natural with added vitamins and minerals. Natural is defined as a feed or ingredient derived solely from plant, animal or mined sources, either in its unprocessed state or having been subjected to physical processing, heat processing, rendering, purification extraction, hydrolysis, enzymolysis or fermentation, but not having been produced by or subject to a chemically synthetic process and not containing any additives or processing aids that are chemically synthetic except in amounts as might occur unavoidably in good manufacturing practices.

Has the kibble size in your dry food changed recently?

There is a change in-progress to the size and shape of the kibble in our Nutrisca, Happy Hips and Vitality dry food to be a more consistent size, appropriate for all breeds and life stages. You will notice that the new sized kibble is relatively larger as we feel it is important to have kibble that is suitable for dogs of all sizes. Whether your dog is 3 or 200 lbs, they will be able to enjoy the new rounder, smaller kibble.

Feeding

How do I transition my pet to your food?

When switching to a new dry or canned food, there is sometimes an assimilation period where a dog may experience a change in stool quality for a small period of time until he/she adjusts. Here is a 15-day transitioning plan: First 5 Days: 75% current food mixed with 25% new DOGSWELL food Next 5 Days: 50% current food mixed with 50% new DOGSWELL food Last 5 Days: 75% new DOGSWELL food mixed with 25% current food Day 16: 100% new DOGSWELL food

How long do your treats stay fresh after opening?

Our resealable bags are designed to lock in freshness and keep air out. To retain freshness and prolong shelf life, try removing all of the air inside the bag, tightly seal it and put it in the refrigerator.

How long does your canned food stay fresh after opening?

Our canned foods can be refrigerated for at least a week after opening.

Can I refrigerate your treats?

Yes, if you wish to do so you can refrigerate our treats.

How should I store your food and treats?

Temperatures below 85°F and above 40°F are best to store our food and treats. It is best not to store pet food products in warm to hot conditions as this will increase the chances of rancidity and vitamin break-down. It is also not good to allow products to ‘freeze’ in cold conditions as this may change the textures of canned products.

How do I interpret the feeding guidelines on your packaging?

Food: Please use our feeding guidelines as a recommendation but consult your veterinarian with questions as activity levels and weight can vary from dog to dog. Treats: Our treats are intended for intermittent or supplemental feeding only. They should not be used as a replacement for a complete and balanced diet, please treat responsibly. You should always observe your pets while they consume treats and provide them with plenty of water.

Is it safe to feed Happy Hips products to a puppy?

We recommend Happy Hips for adult dogs (dogs over 2 years old). Dogs should be finished growing before receiving Glucosamine and Chondroitin on a regular basis. If you have any questions please consult your veterinarian.