Quality & Care
Dogswell is, and always has been, committed to the quality and integrity of our products. We apply close scrutiny to our suppliers and manufacturers along every step of our supply chain, and that standard is applied whether we are manufacturing our products in the U.S. or in other markets.
Millions of dogs have consumed and enjoyed Dogswell jerky treats over the past 10 years without issue. We choose to make select jerky treats in China because they are made almost entirely by hand, and we have strict safety protocols in place to ensure that the product is of the highest quality. You may have heard that Petco and PetSmart have decided to move away from treats made in China and to move towards more treats made in the US in the future. We were aware of this movement and we have been partnering with both retailers to bring to market a variety of treats made in the US to address a shift in their customers demand. It is critical to remember that the FDA has not recalled any jerky products, including ours, and it has not identified a direct link between jerky treats and any reported illnesses. They have been conducting an ongoing investigation over the past several years into concerns that certain jerky treats may have caused injury to pets. During that time, they have tested over 1,200 samples and have not discovered anything that they believe would cause a pet harm. We will continue to work in close cooperation with the FDA on this and any other issues with the potential to affect the health and vitality of our pets.
If you have concerns over products that are made in China, we have a variety of other products made in the USA including Jerky treats, Jerky Bars, and Jerky Strips, all of which have an American flag on the front of the package.
What does DOGSWELL do to make sure its products are safe?
We have received many calls from worried pet owners over the safety of our products, and we would like to confirm that our treats remain safe to feed to pets as directed. How do we know this? There are a few reasons that you should feel comfortable continuing to feed Dogswell treats:
1. Our manufacturing facilities are highly regarded and are held to strict quality assurance standards
2. Dogswell has a rigorous testing program for both raw materials and final products in order to ensure the safety and quality of our treats
3. Third party auditors ensure that all food safety controls and procedures are followed
While our treats remain safe to feed according to our feeding guidelines, it is important to always monitor pets as they consume treats, provide plenty of water and exercise, and ensure that treats are not used in place of a healthy, balanced diet.
Dogswell is a company made up of pet lovers and owners. As such, the quality and safety of our treats are of the utmost importance to us. We remain committed to only producing high-quality treats that meet or exceed FDA guidelines.
If you still have questions about Dogswell treats, please feel free to contact us at firstname.lastname@example.org or at 888-559-8833.
Thank you for choosing Dogswell.
Frequently Asked Questions
Where are your products manufactured?
Most DOGSWELL products are manufactured in the US including all of our food lines. Some of our treats are manufactured in China, where we hold these facilities to the same stringent quality standards we maintain at our US facilities. DOGSWELL sources its ingredients based upon where we find top quality ingredients and a high quality supplier whose facilities and practices meet our safety testing standards.
Why are the jerky treats made in China?
For the products that we currently make in China, we can assure consumers that the product that we make there is of high quality and has been enjoyed by millions of dogs over the last 10 years without issue. We choose to make these products in China because they are made almost entirely by hand, and we have strict safety protocols in place to ensure that the product is of the highest quality.
How do you test your products?
Every batch of DOGSWELL product is tested for melamine, bacteria and other contaminants. All of our ingredients are carefully chosen and we conduct regular testing in U.S. facilities using APPA-approved methodology. Quality assurance is critically important and has been part of our standard operating procedure, and an integral part of our company, since day one. Please see below for a link to many of our test results.
How do you prevent salmonella from contaminating your jerky products?
The DOGSWELL® facility is specifically designed to prevent any cross contamination. Salmonella is one of the easiest contaminants to prevent. Salmonella is killed after 23 seconds at 160 degrees. We ensure that that all of our poultry jerky products are cooked at 160 degrees for ten hours. While some manufacturers choose a quicker “flash cooking process” or irradiate their products, DOGSWELL® has chosen the slow-cooking method to provide a clean, safe treat.
What is the Cage-Free Difference?
Cage-free chickens are kept in barns where they can roam, scratch and perch as they please. Our chickens eat a natural diet, have plenty of room to roam, and live and grow free of stress.