Quality Assurance
Call us directly if you have any concerns or questions about DOGSWELL® products. We're here until 5:00 PM PST Mon-Fri 888-559-8833.
What does DOGSWELL do to make sure its products are safe?
Our manufacturing facilities are designed to prevent cross-contamination and all of our products are manufactured under strict sanitary conditions. We closely monitor these facilities, and also regularly visit them to ensure the quality and safety of our products. Our co-packing plants operate under HACCP (Hazard Analysis and Critical Control Points), a system for managing food safety. Also, U.S. - based Third Party Food Safety Auditors make announced and unannounced visits to the audit all food safety and quality systems in which our facilities have always received high scores.
How DOGSWELL Jerky Treats are Made
Are DOGSWELL treats impacted by the recent recalls of certain dog treats by Milo’s Kitchen, Waggin’ Train, and Canyon Creek Ranch?
You may have heard recently that Milo’s Kitchen, Waggin’ Train, and Canyon Creek Ranch have recalled or voluntarily withdrawn several products. Although not thought to be harmful, they were found to contain trace amounts of residual antibiotics that are not in compliance with FDA regulations. That said, none of DOGSWELL’s products were implicated in the recall. We regularly test for a wide variety of potentially harmful agents, including antibiotics, and we post many of our test results here,
www.dogswell.com/qualityassurance.
Why did the FDA issue cautionary statements about chicken jerky treats?
DOGSWELL fully supports the FDA’s actions regarding the increased number of reports of complaints allegedly tied to chicken jerky treats. DOGSWELL and its products are not specifically referenced in any of the FDA’s statements. As explained by the FDA, the FDA is still investigating and has not established that the chicken jerky treats are the cause of those complaints. DOGSWELL concurs with the FDA’s recommendations about owners carefully observing pets who consume high protein treats for any signs of ailments and not using the chicken jerky treats as a substitute for a balanced diet. High protein treats (like chicken jerky) should be used in moderation. DOGSWELL strongly advises you adhere to and not exceed the feeding instructions on the back of our DOGSWELL treats.
Where are your products manufactured?
Most DOGSWELL products are manufactured in the US. Some of our treats are manufactured in China, but we hold these facilities to the same stringent quality standards we maintain at our US facilities. DOGSWELL sources its ingredients based upon where we find top quality ingredients and a high quality supplier whose facilities and practices meet our safety testing standards.
Why are the jerky treats made in China?
China is a country where dark meat is more popular due to its inherent fat and flavor. DOGSWELL believes it is less wasteful to obtain our white meat in China where it is abundant, rather than sourcing it domestically, where white meat is less available and held at a premium. Not only do we care about your pet's health by sourcing only the healthiest meat available, we also practice sustainability by reducing as much waste as possible.
How do you test your products?
Every batch of DOGSWELL product is tested for melamine, bacteria and other contaminants. All of our ingredients are carefully chosen and we conduct regular testing in U.S. facilities using APPA-approved methodology. Quality assurance is critically important and has been part of our standard operating procedure, and an integral part of our company, since day one. Please see below for a link to our test results.
How do you prevent salmonella from contaminating your jerky products?
The DOGSWELL® facility is specifically designed to prevent any cross contamination. Salmonella is one of the easiest contaminants to prevent. Salmonella is killed after 23 seconds at 160 degrees. We ensure that that all of our poultry jerky products are cooked at 160 degrees for ten hours. While some manufacturers choose a quicker “flash cooking process” to irradiate their products, DOGSWELL® has chosen the slow-cooking method to provide a clean, safe treat.
What is the Cage-Free Difference?
Cage-free chickens are kept in barns where they can roam, scratch and perch as they please. Our chickens eat a natural diet, have plenty of room to roam, and live and grow free of stress.
To view our Quality Assurance Brochure, please
click here
To view our test results please click on the desired product below
HAPPY HIPS Lamb & Rice Treats
HAPPY HIPS Sweet Potato Treats
HAPPY HIPS Chicken & Sweet Potato Treats
HAPPY HIPS Chicken & Apples
HAPPY HIPS Chicken & Banana
To view Ethylene Glycol and Diethylene Glycol test results for our HAPPY HIPS Chicken Treats, please
click here
HAPPY HIPS Chicken Treats
VITALITY Duck Treats
VITALITY Chicken Treats
SHAPE UP Chicken Treats
BREATHIES Chicken Treats
BREATHIES Duck Treats
MELLOW MUT Chicken Treats
VITAKITTY Salmon Treats
VITAKITTY Tilapia Treats
VITALITY Chicken & Oats
HAPPY HIPS Chicken & Oats
NUTRISCA Chicken & Chickpea
NUTRISCA Salmon & Chickpea
NUTRISCA Lamb & Chickpea
